Our Policy

SpeedyPrep is proud to offer a 100% pass rate guarantee. Our materials are comprehensive and current. Our study methodology works, and when subscribers complete their SpeedyPrep courses, they have a 95% pass rate.

Our guarantee applies when a subscriber has filled their progress bar to a minimum of 90%. After successfully studying and completing any of our preparatory courses, you will qualify for our SpeedyPrep money back promise. If you earn 90% or more on your progress bar, but fail your CLEP exam, we will refund up to three months of your already used subscription fees.

Refunds are given to subscribers who:

  • reached 90% or more on their progress bar,
  • are 16 years or older, and
  • have taken their CLEP within 30 days of their last SpeedyPrep sign-in and have failed the exam.

Refunds will not be given for:

  • Subscriber dissatisfaction with the service.
  • Unused months of any subscription type. (Includes monthly, quarterly and yearly.)
  • Pro-rated or partial months for unused service.
  • Subscribers who are under 16 years of age.
  • Subscriptions that have more than one user. (Subscriptions are meant for one person’s use only.)

Requesting a Refund

Refunds for a failed CLEP exam apply to months already used, not to months remaining on a subscription.

  1. Complete one of our guaranteed CLEP prep courses. Study until your course progress reaches 90%.
  2. Take the CLEP exam that directly correlates with (i.e. has the same name as) the SpeedyPrep CLEP prep course you completed.
  3. Fail your CLEP exam.
  4. Mail, fax, or email a copy of your CLEP failing score printout to SpeedyPrep within 30 days of the failed exam. Please include your name and email address. Contact information can be found here.

 

Is it really hassle-free?

We’re glad you asked! Our guaranteed CLEP prep courses work really well, so most of the time our students simply pass their tests and send us fan mail. On the rare occasion that our courses don’t prepare a student successfully, we refund their money (almost) faster than they can ask for it. Here’s feedback from a few customers who asked for (and received) refunds:

“Thank you very much for your attention. I very much appreciate it.” – Nicholas

“Thank you so much!” – Derek

“Thanks for your assistance. I hope she’ll be starting up again shortly.” – Carol

“Thank you for the awesome customer service. That is something your company excels at.” – Kasandra